Warranty Policy

 

At Shangdon, we prioritize customer experience, and our warranty program is one of the means through which we provide high-quality after-sales service. If you have any warranty needs, please carefully read our warranty policy.

Warranty Period
We provides a 1-year limited warranty and official customer support for all new products purchased from our official store. For purchases made through authorized resellers or distributors, please contact them directly for after-sales service.

Warranty Period Calculation
The warranty period is calculated as follows:

Commencement Date
he warranty begins on the date of purchase as indicated on the digital or physical receipt.

Lost Invoice or Warranty Certificate
If the invoice or pertinent warranty certificate is misplaced, the warranty commences three months after the production date. The production date is typically printed or engraved at the bottom of the product.

Replacement or Repair
If a product undergoes replacement or repair with valid documentation, the warranty period extends to either three months from the date of repair/replacement or the remaining warranty period of the original product, whichever is longer. Each replaced item is eligible for a single replacement only.

Warranty Forfeiture
The warranty will be void under the following circumstances:
  • Products labeled as "sample" or "Not for Sale," or sold "AS IS" or provided as "prototype."
  • Products acquired from unauthorized distributors or resellers.
  • Removal, alteration, or tampering with trademarks, serial tags, or product stickers.
  • Disassembly, mishandling, improper use, or defacement of products.
  • Damage resulting from accidents, disassembly, abuse, or service or modification by unauthorized personnel.
  • Damage due to improper working conditions or operation, such as physical or electrical stress, electrical power failure or fluctuation, static electricity, or incorrect use of power adapters.
  • Damage due to non-compliance with safe battery handling and usage instructions. The warranty is applicable to the original purchaser only and is non-transferable.

If you have any questions, need more info, want to place an order, or have wholesale inquiries, feel free to contact us by phone or email as listed below.

Company Name: Zhongshan Shangdong Lighting Technology Co., Ltd
Email: hello@shangdon.com
Call: +86 175 7601 8328
Visit: Room 5009, 5/F, Oriental Lighting Plaza, No.16, Lelin St., Tongyi Industrial Park, Zhongshan City, GuangDong Province, China 528421
Business Hours: Mon-Fri, 9:00-18:00 (GMT+08:00) Hong Kong Standard Time (Hong Kong)