Shipping Policy

 

We extend a warm welcome to you and thank you for choosing Shangdon. As part of our commitment to providing exceptional service, we've outlined our shipping policy below to ensure a seamless and satisfying shopping experience.

Shipping Policy Applicable Country
This Shipping Policy applies to the United States.

Shipping Restrictions
We only ship products within the United States. Unfortunately, we're unable to deliver to certain U.S. overseas territories, including American Samoa, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, as well as the Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific. Additionally, we do not support APO/FPO addresses.

Order Cutoff Time
10:00 PM (GMT+08:00) Hong Kong Standard Time (Hong Kong)

Order Handling Time
Orders are typically processed within 1 day after payment. 

Order Transit Time
We partner with trusted carriers like DHL, USPS, and others to ensure swift delivery. Shipping to the United States typically takes around 3-6 days.

    Shipping Fees
    We offer free shipping to our customers in the United States with no minimum order required.There are no hidden fees beyond what you see at checkout.

    Order Issue
    While we strive for seamless delivery of your order, unforeseen circumstances may arise. Please refer to our instructions and guidelines to address potential scenarios:

    Order Cancellations
    You can request to cancel or modify your order shortly after placing it. Please contact us promptly if adjustments are needed. Once your order has been shipped, cancellation is not possible.

    Order Delivery Time Exceeded
    Deliveries may occasionally exceed the estimated timeframe due to unforeseen circumstances like customs inspections, severe weather, or labor strikes. Please contact us for assistance if your order exceeds our promised maximum timeframe of 7 days, 

    Order Damaged
    In the event of a damaged delivery, kindly refuse it. Capture photos or videos of the damaged package and items, then promptly contact us. We'll collaborate with the shipping carrier to ensure you receive a replacement or refund promptly.

    Order Missing
    If your order hasn't arrived after 10 days, please contact us with your name and order number. We're here to assist.

    Order Tracking
    Once your order is shipped, you will receive an email notification with a tracking number. If you do not receive it promptly, please check your spam folder. For tracking inquiries, please click "Order Tracking" to view details.

      If you have any questions, need more info, want to place an order, or have wholesale inquiries, feel free to contact us by phone or email as listed below.

      Company Name: Zhongshan Shangdong Lighting Technology Co., Ltd
      Email: hello@shangdon.com
      Call: +86 175 7601 8328
      Visit: Room 5009, 5/F, Oriental Lighting Plaza, No.16, Lelin St., Tongyi Industrial Park, Zhongshan City, GuangDong Province, China 528421
      Business Hours: Mon-Fri, 9:00-18:00 (GMT+08:00) Hong Kong Standard Time (Hong Kong)